Contact Us
Got a question about a review, spotted something out of date, or want to flag a casino we should be looking at? This page covers the ways to reach the team behind corearchitect.co.uk, what we can help with, and what's better handled directly with a casino or a support service.
How to reach us
The quickest way to get in touch is by email at [email protected]. We read every message and aim to reply within a couple of working days, though it can take a little longer during busy periods.
When you write in, it helps to be specific. A few examples of what people typically contact us about:
- Corrections — a bonus term, wagering requirement or licensing detail that's changed since we last checked it
- Questions about how we compare and rate operators, including sites offering free spins not on GamStop
- Suggestions for casinos or promotions we haven't covered yet
- General feedback on the site, its layout or how useful you found a particular page
- Press or partnership enquiries
What we can't help with
We're an independent review and comparison resource, not a casino operator, payment processor or regulator. That means there are some things we simply can't act on, however much we'd like to help:
- Account issues — deposits, withdrawals, verification (KYC) documents or a locked account need to go through the casino's own support team, since only they hold your account details.
- Bonus disputes — if a free spins offer or welcome bonus hasn't credited as expected, the operator's support desk or live chat is the right first port of call.
- Payment problems — issues with a specific payment method, chargeback or bank query should go to your payment provider or the casino directly, not to us.
- Legal or regulatory advice — we can explain how things generally work, but we're not qualified to advise on your personal legal position.
If you're trying to manage your gambling, including sites outside the GamStop scheme, our Responsible Gambling page has practical information on that, including how self-exclusion tools work in this space.
Before you email us about a specific casino
A lot of questions we receive are actually answered in more detail elsewhere on the site. It's worth a quick check first:
- Our Non GamStop Casinos 2026 - Best Online Casinos UK page runs through the current top-rated sites, how free spins offers and welcome packages work, and what to look at before signing up.
- Our About Us page explains who we are and how we approach reviewing and ranking operators.
- Our Terms and Conditions page sets out how the site itself operates, including our editorial and commercial position.
A note on how we're funded
Non Gamstop Casinos may earn commission when readers click through to a listed casino, which is standard practice for a comparison site. This doesn't influence how a site is ranked or reviewed, and it doesn't change the fact that our contact inbox is genuinely read by people, not a bot. If you write in with a factual correction, we'll look into it on its merits regardless of who the operator is.
Response times and what to expect
We're a small team, so please bear with us if a reply takes a day or two longer than expected. We don't offer live chat or a phone line at this time — email remains the most reliable way to reach us. If your enquiry relates to an urgent account or payment matter, contacting the casino in question directly will almost always be faster than waiting on us.
All visitors to this site must be 18 or over. If you're contacting us on behalf of someone under that age, or with a concern about underage access, please say so clearly in your message so we can prioritise it appropriately.